Last Updated: 08.05.2025

At S4T India, we are committed to delivering high-quality electronic and security products such as CCTV cameras, DVRs, routers, and biometric devices. To ensure transparency and customer satisfaction, we have a clear policy regarding order cancellations, returns, and refunds.

1. Order Cancellation Policy

Orders can be cancelled within 24 hours of placing the order or before dispatch.

Once the order is shipped, it cannot be cancelled or modified.

Please review your order carefully before checkout.

In case of duplicate orders or payment errors, contact us immediately at support@cctv.differentaa.com
or call +91 8123405008. If the order has not been processed, we will assist you accordingly.

2. Refund Policy

Refunds are not provided once an order has been shipped. However, under specific conditions, we offer a replacement or refund:

The product was damaged during transit

You received the wrong item

An item from your order is missing

3. Conditions for Replacement or Refund

To be eligible, you must:

Notify us within 48 hours of receiving the delivery

Share clear photos/videos of the product and packaging as proof

Return the item in its original packaging, unused, and with all accessories/invoice intact

Once verified, we will:

Send a replacement (subject to availability), or

Issue a refund to your original payment method within 7–10 working days

4. No Refunds or Replacements Will Be Provided If:

The issue is reported after 48 hours of delivery

The product was installed, tampered with, or used improperly

The return is requested due to personal preference or compatibility issues

Items like software, consumables, or custom orders are not eligible for returns

5. Contact Us

For any concerns regarding cancellations, returns, or refunds, please reach us at:

📧 Email: support@cctv.differentaa.com

📞 Phone: +91 8123405008

We are here to ensure your shopping experience with S4T India is smooth, secure, and reliable.